Field Service Engineer
Services existing equipment at customer sites to ensure that equipment is performing at optimal levels and according to machine specifications. Troubleshoot machines to isolate and resolve problems.
- Effectively commissions new equipment at the customer site. Ensures that the equipment has been properly installed for start-up — both mechanically and electrically.
- Produces Service Reports, Start-Up Documentation, expense reports, and other reports pertaining to requirements of the position in an accurate and timely manner.
- Ensures that AX database and “Customer Profile Reports” are current with industry and customer intelligence.
- Performs warrantee service calls in order to troubleshoot and resolve equipment problems.
- Performs courtesy calls to current customers in order to ensure optimum customer satisfaction.
- Checks stock on customers’ spare parts for capital equipment and uses suggestive selling techniques to increase spare parts sales.
- Seeks equipment upgrades and new equipment business opportunities and promotes the advantages of purchasing Performance Partnership Contracts (PPC’s).
- Develops and provides ideas to Engineering to improve equipment design and eliminate reoccurring manufacturing and design flaws.
- Trains other Field Service Engineers when needed.
- Performs technical support via phone as scheduled.
- BS Engineering, Engineering Technology or equivalent experience
- Technical course work covering the following: mechanical, electrical, and pneumatic principles
- Coursework and demonstrated ability to work with PLC’s and HMIs.
- Minimum 5 – 7 years in an industrial environment with responsibility for industrial machine maintenance and commissioning
- Previous successful employment where direct customer contact required
- Previous successful employment where over 50% travel was required
Previous experience in a foundry environment preferred
Strong mechanical aptitude and the ability to read mechanical drawings
Strong electrical skills/aptitude and the ability to read electrical schematics
Proven knowledge of pneumatic principles
The ability to read PLC diagram/schematics and troubleshoot such equipment
Excellent verbal and written communication skills, training skills
The proven ability to work independently in the field while interdependent with headquarters
Knowledge and operating ability of PC’s and PC applications such as Excel and Word
The ability to travel extensively (50% – 80%) via auto and air throughout the Americas, Europe and Asia